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Consumers Still Struggling With Mobile Contracts |
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Written by Adam Gosling
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Tuesday, 03 April 2007 |
It seems the average mobile
phone user is still having trouble understanding and selecting a mobile
phone contract that suits their needs. Queensland Fair Trading
Minister, Margaret Keech, has warned consumers to do their "homework"
before buying a mobile phone.
"Of the 251 complaints we
received in 2006, almost one fifth resulted from people failing to read
or fully understand their contract," she said.
Highlighting the most
significant pain points, the Office of Fair Trading suggests that
before signing a contract your should make sure they:
- - know the length of the contract you are agreeing to;
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- be realistic about how and when you will use the phone and get a package to suit;
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- be aware that the minimum monthly payments will need to be paid regardless of whether or not you make a call;
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- make sure you are aware of what calls are included in the monthly charge and when additional costs apply;
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- check whether the provider has any additional fees or charges eg. for late payment;
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- determine the costs associated with breaking the contract early; and
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- make sure you read the fine print as you may be agreeing to something that you weren't aware of.
The Office of Fair Trading suggests that
f you have a complaint you should contact the retailer or network
provider in the first instance as they have the means and responsibilty
to resolve your issues.
www.fairtrading.qld.gov.au
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